Here you will find troubleshooting instructions to help resolve potential issues, related to Users:
1. Unable to create a new user
Possible error message(s):
- This field is mandatory and can't be left blank
- The entered value already exists
- The entered value is either too long or too short. Enter a value between %MINLENGTH% and %MAXLENGTH% characters long
- This entered value's format is incorrect
Company User Guide reference: 5.1.5 Create a user (pp. 76-77)
For your information, any field marked with an asterisk is mandatory. Scope and permissions need to be completed as well. Creating a new user while there are mandatory fields left blank or fields containing mistakes is not possible.
If the issue persists despite all above requirements are met, please submit a support ticket providing the following information, so we create the user on your behalf:
Subject + Company name- Brief description of the issue and related actions taken +
Email address of the new user- Select My Console > User management
MAC of the Fonera for Business
Date and time the issue took place (approximately)
2. Other
If the issue you are struggling with is not reported in this troubleshooting article:
In this case, please submit a support ticket providing the following information and providing as many details as possible:
Subject + Company name- Brief description of the issue and related actions taken +
User email to access the console
Error message (if applicable)- Select My Console > User management
MAC of the Fonera for Business
Date and time the issue took place (approximately)
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