My access points

Modified on Thu, 29 Sep 2022 at 10:35 AM

Here you will find troubleshooting instructions to help resolve potential issues, related to the Access points:

1. Unable to delete an AP

Possible error message(s): N/A

Company User Guide reference: 4.3.2.3 Deleting Access Points (p. 71)

If you have trouble completing this process, please submit a support ticket providing the following information so we delete the AP on your behalf:

Subject + Company name
Brief description of the issue and related actions taken +
- Location/AP name
Select My Console > Customize Access Point
MAC of the Fonera for Business
Date and time the issue took place (approximately)

After this, you will need to register again the AP before you assign it to a location.

If it is the only AP the Company has registered, remember that no statistics information will be shown until at least one AP is registered and assigned to a location.

2. Access point connected to router but does not connect to internet

Possible error message(s): N/A

Company User Guide reference: 2.1.2.3 Connect your access point (p.16)

If you have connected the Fonera for Business following the guide instructions, but the unit fails to connect to internet, it might be due to an incompatibility in your router configuration.

This is often the case of FRITZ!Box routers. These routers offer plenty of configurable advanced settings. For this reason, it is possible that further customizations might create conflicts and affect the Fonera for Business configuration or performance. Based on our experience managing cases involving FRITZ!Box routers, we could identify one conflicting setting, related to DNS, in order to enable a successful set up. It consists of adding manually a DNS request from wifi.fon.com.

This article is provided for instructional purposes only. Fon Support team can't provide support for third-party devices. For any doubt about how to check or modify your router settings, please get in touch with your ISP or router vendor.

If the issue persists despite the above recommendation has been applied, please submit a support ticket providing the following information so we delete the AP on your behalf:

Subject + Company name
Brief description of the issue and related actions taken +
- Router model
Select My Fonera router > Installation
MAC of the Fonera for Business
Date and time of installation attempt (approximately)

3. Other

If the issue you are struggling with is not reported in this troubleshooting article:

In this case, please submit a support ticket providing the following information and providing as many details as possible:

Subject + Company name
Brief description of the issue and related actions taken +
- User email to access the console
- Error message (if applicable)
Select My Console > Customize Access Point
MAC of the Fonera for Business
Date and time the issue took place (approximately)