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Logistics and fulfillment

Here you will find all information regarding logistics and fulfillment:

    1. Where does the Fonera for Business ship?
    2. How long does the Fonera for Business usually take to arrive after I order?
    3. Why can't I reach PayPal checkout after entering my order details?
    4. How do I return my Fonera for Business?
    5. Do I have to assume the shipping cost if I return my Fonera for Business?
    6. Can I get a refund?
    7. Fonera for Business Warranty Summary

 

Where does the Fonera for Business ship?

The Fonera for Business can be ordered through our online shop and shipped to the countries of the European Union and the United States

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How long does the Fonera for Business usually take to arrive after I order?

Please allow up to 10 business days for delivery of a Fonera for Business.

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Why can't I reach PayPal checkout after entering my order details?

This happens when your PayPal account default currency is not set to € or $. In this case, after entering your order details and select PayPal as your payment method, you will be sent back to the order details view, or obtain a blank page.

This is an expected behaviour as our shop only accepts € and $. If you wish to purchase a Fonera for Business, you will need to change your PayPal account default currency into either € or $. If any help is required for this change, please get in touch with PayPal Customer Service.

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How do I return my Fonera for Business?

To return your Fonera for Business, please contact Customer Care submitting a ticket providing:

  • reason of the return
  • invoice number
  • email address used to place your order.

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Do I have to assume the shipping cost if I return my Fonera for Business?

It depends. Fon will asume this cost for any defectively manufactured product providing the customer with a return label. In any other case (such as the return of an old damaged unit under warranty or a retraction) you will have to assume this cost.

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Can I get a refund?

Yes. Fon allows for a refund if you are unsatisfied and contact us within 14 days of receipt of the unit.

Once the Fonera for Business has been received in good condition, Fon will refund the product price to you within 30 days, via the payment method used to purchase the unit.

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Fonera for Business Warranty Summary

The Fonera for Business has a 2 year warranty which begins at the time you receive your unit. For more information, please see the Fon General Purchase Terms here.

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