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Users

Here you will find troubleshooting instructions to help resolve potential issues, related to Users:

    1. Unable to create a new user
    2. Other

 

1. Unable to create a new user

Possible error message(s):

  • This field is mandatory and can't be left blank
  • The entered value already exists
  • The entered value is either too long or too short. Enter a value between %MINLENGTH% and %MAXLENGTH% characters long
  • This entered value's format is incorrect

Company User Guide reference: 5.1.5 Create a user (pp. 76-77)

conf For your information, any field marked with an asterisk is mandatory. Scope and permissions need to be completed as well. Creating a new user while there are mandatory fields left blank or fields containing mistakes is not possible.

conf If the issue persists despite all above requirements are met, please submit a support ticket providing the following information, so we create the user on your behalf:

  • Subject + Company name
  • Brief description of the issue and related actions taken +
    • Email address of the new user
  • Select My Console > User management
  • MAC of the Fonera for Business
  • Date and time the issue took place (approximately)

 

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2. Other

If the issue you are struggling with is not reported in this troubleshooting article:

conf In this case, please submit a support ticket providing the following information and providing as many details as possible:

  • Subject + Company name
  • Brief description of the issue and related actions taken +
    • User email to access the console
    • Error message (if applicable)
  • Select My Console > User management
  • MAC of the Fonera for Business
  • Date and time the issue took place (approximately)
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