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Login issues

 

Authentication issue

Once connected to a Fon Spot, the captive portal will appear and allow you to introduce your Fon credentials to log in (if it doesn't, open your browser and type any URL, e.g. www.msn.com).

In order to avoid any authentication reject, please pay attention to these tips:

1. Username:

      • type it in lowercase
      • do not use the copy/paste function
      • do not use the field autocomplete function
      • do not to leave any space before or after the username

2. Password: 

      • do not use the copy/paste function
      • do not use the field autocomplete function
      • do not to leave any space before or after the username

Notes: 

  • Credentials for Pass customers correspond to the email address and password used for the pass purchase
  • Credentials for Sharing members are available here

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Too many open sessions

This error message appears when:

  • you use multiple devices simultaneously or consecutively: there's a 15-20mn time lag between you can switch from a device or hotspot to another, using the same user account
  • you use the Fon for Members app with the auto-connect option activated: disable it and close the app
  • a third party is using your credentials: we suggest that you modify your password
  • you are experiencing an issue with your browser cookies: disconnect from the signal and remove it from your list of available networks, delete all cookies and temp files, close all browser windows, and try again

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Next steps:

  • if you are a Pass user (Fon visitor), please click here to come back to your dedicated section
  • if you are a Fon WiFi App user (Fon Subscriber), please click here to come back to your dedicated section
  • if you are a Fon ISP Partner member or a Fonera Owner (Fon Sharing member), please click here to come back to your dedicated section

 

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