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Troubleshooting the Fonera

  1. How do I connect to Fon when I'm not at home?
  2. How do I restore the factory settings on my Fonera?
  3. Why does my computer connect to a Fon Spot instead of my home network?
  4. Userzone forgotten password?
  5. How can I change my email address?
  6. How can I access the management console of the Fonera?
  7. Firmware upgrade
  8. What is PPPoE mode?
  9. I registered my Fonera, why is it showing the register icon on its Web interface?
  10. Why is the MAC ID online different to the one on my Fonera?
  11. What is the PIN code when I connect my Windows device to the private WiFi (Myplace)?

  

How do I connect to Fon when I'm not at home?

Detailed information is available in the Sharing member section (Fonera owner profile).

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How do I restore the factory settings on my Fonera?

Here is how to get the Fonera back to its default settings using its button:

  • While the Fonera is powered OFF, press its back button and connect the power cable.
  • Hold the button for at least 15 seconds while the Fonera is powering up.
  • After 15 seconds, or a little more, release the button. The Fonera will be back to its factory settings.
  • The password of the Fonera's web interface will be "admin", and private wireless signal will be named MyPlace

Note: You can also restore the defaults settings from the web interface.

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Why does my computer connect to a Fon Spot instead of my home network

This occurs when your automatic wireless settings are giving priority to a connection to Fon over a connection to your home router. Here's how to solve the problem for:

  1. Windows XP Wireless Auto Configuration
  2. Apple iPad, iPhone and iPod touch

If you're using other wireless management software, check the user documentation.

Windows XP Wireless Auto Configuration

If you have connected to a Fon Spot in the past, it might have been automatically added to the list of your preferred wireless networks.

  • Double click the 'Wireless Connection' icon from the System Tray. 'Note:' If the wireless connection icon is not available in the System Tray, click 'Start > Control Panel > Network Connections', double click on the 'Wireless Network Connection'.
  • The following window appears. Click 'Properties'.
  • Click 'Wireless Networks' tab.
  • When you switch on your computer, it attempts to connect to the networks listed in the order they appear. So if Fon (i.e. FON_FREE_INTERNET) is higher in the list than your home network and both wireless networks are in range then you will be automatically connected to the Fon Spot.
  • To get around this issue move your home network so it is higher in the list than Fon (do this by selecting your home router's SSID in the list and clicking on the 'Move up' button until it is above Fon) or remove the Fon entry if you no longer require it (select the Fon SSID in the list and click on the 'Remove' button).

Apple iPad, iPhone and iPod touch

All you need to do is get your Apple device to forget the network. Do this by:

  • Going to Settings
  • Selecting 'WiFi'
  • Press the arrow next to the Fon network
  • Select 'Forget this Network'
  • Set Auto-Join to 'OFF'

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Userzone forgotten password?

You can access the Userzone at https://fonglobal.userzone.fon.com/uz/login.

If you forget your Userzone password, you can reset/restore it by the following steps:

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How can I change my email address?

Unfortunately, it isn't possible to change it. To use a new email address with Fon, you need to re-register your Fonera, creating a new Fon account.

For this, please contact a support representative at https://support.fon.com/hc/categories/200052532 with the following info:

  • Your router's MAC ID (printed on the router's label)
  • Your current email address

The above information will enable to unregister the Fonera from your current account. Afterwards you will be able to register it again at register.fon.com creating a new user account. 

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How can I access the management console of the Fonera?

While connected to the private wireless signal or to the LAN port of the Fonera:

  • Open your browser (Internet Explorer, Firefox, Safari, Chrome, etc.)
  • type http://fonera or http://192.168.10.1 in the address bar and hit Enter.

You will be prompted for a password, the default is admin.

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Firmware upgrade

The Fonera is updated automatically anytime a new firmware version is published.

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What is PPPoE mode?

Generally, Foneras will work out of the box, as soon as they are connected to a broadband connection. However, in the unusual case of having an internet connection in 'Bridge' or 'Passthrough' mode and having to "dial in" before being able to browse, you will have to configure your Fonera in PPPoE mode.

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I registered my Fonera, why is it showing the register icon on its Web interface?

If you registered your Fonera via an App, website or any method other than its Web interface, the "register" icon will be shown.  Additionally, Foneras that have been reset might display the "register" icon indicating that it hasn't been registered yet, even if it has been registered already.

If this ever happens, you can either click on it to make it go away or simply disregard it. Once a Fonera is registered you can not register it again and the fact that the message is shown doesn't mean that it unregistered overnight, is just that the option to register is always there at least until you click on it.   

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Why is the MAC ID online different to the one on my Fonera?

If you have a Fonera registered to your Fon account, you might have noticed that Fon's userzone displayes a MAC ID that is slightly different to the one on the Fonera itself. Furthermore, you might have wondered if that is normal or some sort of mistake. The answer is "that is absolutely normal, nothing to worry about".

Foneras possess multiple MAC IDs. The one on its label normally refers to its LAN interface. The MAC in the userzone normally refers to its WiFi interface.   

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What is the PIN code when I connect my Windows device to the private WiFi (Myplace)?

The new Fonera's features include QSS (Quick Security Setup) and WPS (Wi-Fi Protected Setup), which means that when you connect to its private WiFi signal (Myplace) using a computer with Windows 7 (or above) for the first time, a small window might pop up asking for an 8 digit PIN code. 
 
Please do not confuse this PIN with the one printed underneath your new Fonera's MAC ID (which is 6 digits-long). Actually, you don't need to enter an 8 digit code to connect. You'll notice that the window has a link to connect using a security key.  
 
 
Choose this option and connect using the WPA key which is found at the bottom of the Fonera.
 
 
Alternatively, if your device supports WPS, you can connect using this feature instead. To enable WPS on the Fonera, simply press the "FON WPS" button on its back. 

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